Submit PAD File » Helpdesk & Remote PC

MetaLAN

Hammer Software — Sun, 23 Nov 2008 15:00:13 +0000

MetaLAN is a tool for Windows network administrators and support staff. MetaLAN allows administrators to easily Remote Control, wakeup, shutdown, report on hardware and software, registry manipulation, kill errant processes on Windows servers and workstations. Track installed software for license requirements. Make informed decisions on hardware upgrade requirements and support your business case with reports. Easily find what computers a user is logged onto. Export data to CSV HTML reports or view reports in MetaLAN itself. A specialized easy to use tool.

Features:
-Remote Control
-Process Control
-Wake On LAN (WOL)
-Shutdown Tool
-WMI Tool
-Health monitor
-Reporting on hardware and Software
-Standalone or Server modes
-Search and modify registries in real time
-Export of data to CSV and HTML
-Centralized access to windows management tools

MetaLAN is small, fast and easy to use. No large training budget required to use this amazing systems management tool.

Related PADs

Templates for the Hotel Helpdesk

ITSTH — Mon, 10 Nov 2008 20:07:38 +0000

Benuetzen Sie MS-Outlook als super Helpdeskloesung fuer Fragen von Kunden betreffend Hotels. Das Zusatzprogramm unterstuetzt Sie beim Verwalten der Hotel-Textbausteine fuer den Helpdesk. Alle Textvorlagen sind schon mit zweisprachigen Ueberschriften eingetragen und fuer das schnelle wieder auffinden mit Ikonen markiert. Diese Menueanordnung wird dann durch die Helpdesk-Software Replybutler als Menuestruktur in MS-Outlook einbunden werden , so dass Ihre Floskeln einfach zu finden sind. Alle Hotel Textbausteine sind mehrbenutzer-faehig, so dass ueber ein Netzwerk (lokal) sich viele Helpdesk Angestellte die selben Floskeln verwenden und alle ueber den gleiche Datenstand verfuegen.

Related PADs

LabTech MSP

LabTech Software LLC — Tue, 30 Sep 2008 02:00:53 +0000

LabTech is a one of a kind solution that combines remote technical support with inventory and client management. With over 100 built-in commands and a file & registry editor your customers won't even know that you are fixing their computer. Help them interactively by connecting directly to their computer or view screen captures of their desktop. Never be left wondering if new software will run on the clients PCs with complete inventory you will know which computers need upgrading (great sales tool!). Track problems and provide a 24-7 helpdesk with an email powered support ticketing system. Be alerted to problems, changes in client computers and when maintenance needs to be preformed before your clients call with the remote agents. Complete technician management with per client permissions command history, shared hyperlinks and timesheets. All of this in a simple to use package that requires very little bandwidth, is very secure and require no configuration of routers or firewalls.

Related PADs

HelpDesk CentreDesk Repair

Merging Technologies — Tue, 30 Sep 2008 01:51:04 +0000

CentreDesk Repair is a multi-user helpdesk repairs solution. One of the four CentreDesk Help Desk group, that are affordable and easy to use
Core elements are:
Fast, easy call logging, easy call tracking, with the full history of all actions taken.
Easily assign logs to technicians
Time tracking (calculates holidays and working days) and flagged to indicate the current status and duration
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold"
Security ensures that only logs assigned to individual technicians can be viewed by them.
Provides a flexible workflow.
Your customers are kept informed as to the progress of reported faults, with emails being sent to confirm:

That the issue has been logged, and the details
Quotations (approved or rejected)
Invoicing (including a cancellation fee option) and a Batch Email facility.
Invoice summary
Log completion

Your SLA Contract labour charges are automated for quotations and invoices, so you don't need to remember the different rates for each client and category.
A fully functional Parts inventory

To maintain good relations with your customers, the CentreDesk solution makes available the tools needed to provide the support and attention to detail, that prevents logs from falling between the cracks.

Related PADs

Templates for Fashion Helpdesk texts

ITSTH — Sun, 14 Sep 2008 00:25:00 +0000

Benutzen Sie Oulook als Helpdesk fuer Anfragen von Kunden fuer Mode- + Fashionfirmen. Sie kriegen eine vorgegebene Ordnerstruktur mit den typischen Themen, welche bei Anfragen von Kunden an Mode- + Fashionfirmen dabei sind, zusammen mit Vorlagen fuer Standardtexte die in diesen Kategorien oftmals zu erwarten sind. Alle Textvorschlaege sind schon fuer's einfache wieder auffinden mit Icons markiert und mit Uebrschriften in zwei Sprachen eingetragen. Diese Menueanordnung wird dann durch das Helpdesk-Programm ReplyButler als Menuestruktur in Oulook verwendet werden , so dass Ihre Floskeln einfach abrufbar sind. Die Fashion Standardtext sind mehrbenutzer-faehig, so dass ueber das Netzwerk (lokal) sich diverse Helpdesk Bearbeiter die identischen Floskeln teilen koennen und alle ueber die gleiche Datenbank verfuegen. Sofort mal testen!

Related PADs

QQSoft ScreenSpy

QQ Software Inc — Wed, 03 Sep 2008 23:06:39 +0000

Do you have a computer at a currently unreachable location? Do other people at that location use this remote computer? Are you worried how they might be using it?This software is ideal for anyone who wants to monitor their distant PC from any location. It will tell you exactly what your teenager or employee is doing online - no matter how close or far away they are. All you need to do is just open the IE and input a simple URL......

Related PADs

QQSoft Multi-screen Spy

QQ Software Inc — Wed, 03 Sep 2008 23:05:09 +0000

Do you have a computer at a currently unreachable location? Do other people at that location use this remote computer? Are you worried how they might be using it?This software is ideal for anyone who wants to monitor their distant PC from any location. It will tell you exactly what your teenager or employee is doing online - no matter how close or far away they are. This software can display screens of other computers on your screen. Allows you to use your keyboard and mouse to control the other computers remotely.Displays up to 9 screens simultaneously.

Related PADs

VueChat Enterprise Server

VueCam — Wed, 16 Jul 2008 17:29:29 +0000

VueChat is a set of business solutions, techniques and technologies that allow people to communicate and build modern and efficient relations with customers and partners all over the world.

For home use, you may want to begin with VueChat Home which is the easiest way to start. With VueChat Home you may connect to every available VueChat Server registered in the VueChat Global Servers list and communicate with people all over the world live and make low cost telephone calls over the Internet.

For corporations and governments we supply VueChat Enterprise as a solution for web-based Customer Service with CRM, Live Video and VoIP (Voice over IP) technologies. VueChat Enterprise allows customers and website visitors to contact directly with company representatives or government employees through a web browser. Customers and website visitors can reach representatives through Instant Messages, Live Video/Audio or text chat, E-Mail and by placing telephone calls over the Internet.

Related PADs

ShareRight Documentary

CITS Ltd — Wed, 25 Jun 2008 20:48:22 +0000

ShareRight Documentary is a network administration tool providing detailed analysis of all files and shares on the network and their associated NTFS permissions, together with discovery and quick launch of each shared folder, documents and VNC viewer. In addition, notes may be recorded for each machine for support and maintenance purposes.

ShareRight Documentary provides indexing of all files contained within shared folders, with powerful searching technology to quickly locate documents based on any parameter (file name, type, contents etc...). ShareRight Documentary can handle tens of millions of documents.

When run by a Domain Administrator, ShareRight's network scanner builds a database containing all known shares, both administrative ($ shares) and network shares and their NTFS permissions. Once complete, the application and database may be used to produce reports of sharing by any user. Unlike tools intended for live use, the data is retained after machines are switched off and a complete picture of your networks' shares and VNC servers is instantly available.

Once shared folders have been discovered or manually specified, folders may be specified for document scanning on the next scanner run.

A default VNC password may be set or individually configured for each remote machine, giving convenient one click access to a remote desktop, using heavily encrypted and hidden password storage.

The database may be shared between multiple users for viewing, reporting and VNC access, even if they do not have administration rights on the remote machines.

Document security is maintained by normal NTFS permissions, ShareRight users can see that documents exist in folders they do not have access to, but they cannot open those documents.

Related PADs

Web Help Desk - Mac OS X Server Install

MacsDesign Studio LLC — Tue, 17 Jun 2008 13:39:14 +0000

The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.

Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? …or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution!

Say "good bye" to your current, inefficient help desk solution and streamline your IT service desk with the Web Help Desk; the best of breed, cost effective, extremely easy to configure, browser based Help Desk Software.

CORE FEATURES INCLUDE:

100% Web-based IT Service Management (ITSM) Solution -
Incident & Problem Management (Issue Tracking) -
Asset & Configuration Management (CMDB) -
Two-Way E-Mail Correspondence -
Knowledge Base Management -
LDAP / Active Directory Synchronization -
Reporting Included -
Customer Satisfaction Survey Management -
Vendor Neutral: Windows, Mac OS X, Linux, or Unix

As a "help desk" continues to evolve into a full "service desk" entity, the Web Help Desk solution intuitively tracks and automatically routes *any* form of requests; from technical support requests to change management requests to non-technical support requests.

Intuitive point-and-click configuration and intuitive end-user experiences within the Web Help Desk allows your organization to deploy help desk features and work flow that make the most sense for your help desk's daily operations.

Install the server-side help desk software on virtually any operating system of your choice: Mac OS X, Windows, Linux, or Unix. The choice is yours!

The Web Help Desk’s web based customer support software allows your IT service desk to run more efficiently, effectively and at a lower cost of ownership; resulting in faster incident resolution, controlled costs and increased customer satisfaction.

Related PADs

Web Help Desk

MacsDesign Studio LLC — Tue, 17 Jun 2008 13:09:32 +0000

The Web Help Desk is an affordable and intuitive web based help desk software for your service desk software, customer support software, and issue tracking software needs.

Are you using "email" and "sticky notes" on your monitor to track your help desk team's issues and requests? …or STOP PAYING EXCESSIVE ANNUAL FEES for your current help desk software solution!

CORE FEATURES INCLUDE:

Install the server-side help desk software on virtually any operating system of your choice: Windows, Mac OS X, Linux, or Unix. The choice is yours!

Related PADs

Sinergia Help Desk

GLR — Tue, 17 Jun 2008 11:58:34 +0000

Sinergia is an open source, web based, help desk solution, developed in C# using version 3 of the .NET framework, and SQL Server database.

Among the supported features are: Case Management, Case data structure customization. Management Reports. Browsing cases. Querying cases history. Adding Case notes. Users sign up, forgot your password, and role assignment. My Cases, and my profile.

Sinergia's business logic is implemented using Windows Workflow Foundation.